
LAC Volunteer Skills and Commitment
Objective
To assist, educate and support LAC patrons in meeting their legal needs and insure the quality and integrity of the LAC program.
Qualifications
- Willingness and ability to learn basic law and procedure
- Excellent listening and verbal communication skills
- Respect for and desire to work with a diverse, vulnerable population
- Patient, compassionate, professional and positive demeanor
- Willingness and ability to maintain confidentiality
- Ability to follow directions and maintain program boundaries
Responsibilities
- Welcome patrons and assure sign in
- Talk with patrons to understand needs and desired outcome
- Demonstrate respect for patrons, their needs and challenges
- Investigate pending cases using AccessKent
- Communicate basic law, procedures and options
- Consult and confer with staff as appropriate
- Provide appropriate forms and resources for patrons
- Provide guidance to patrons for the completion of forms and pleadings
- Review, copy and assemble patron materials
- Identify patrons who may qualify for Legal Aid or other representation
- Provide information about and make referrals to legal and non-legal community resources to meet patron needs
- Assist in the response to patron phone calls as requested
- Assist with support of program and operations as requested
Volunteer Commitment
Volunteers serve a minimum of one shift, either morning (8:30 am to 1:00 pm) or afternoon (12:30 pm to 5:00 pm), one day per week (Monday through Friday. Wednesdays only have one shift.), over a minimum of two consecutive terms (January-April, May-August, September-December).